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    ONLINE SHOPPING

    Start your parts purchase in our Shopping area. If you've already signed up your vehicle, simply select the parts you want to purchase and AutoZone.com will guide you smoothly through the check-out process. All you'll need is a credit card number.

    If you haven't yet signed up, you can still purchase parts. Simply begin your parts search in the catalog by entering information about your vehicle.

    When can I shop?
    Whenever you need a car part. AutoZone.com is open 24 hours a day, 7 days a week. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items).
    Will I pay local sales tax on my AutoZone.com purchases?
    Yes. Since AutoZone stores does business in 42 states, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.
    What credit cards does AutoZone.com accept?

    At this time, we accept Visa, MasterCard, Discover, American Express, debit cards with the Visa and Master Card logos, PayPal and V.me by Visa.

    AutoZone.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards or AutoZone Gift Cards.

    When is my order charged to my credit card? And when is it credited if I return the part?

    While processing your order, we place a "hold" on your credit card for the amount of purchase. We do not charge your credit card until after your items have shipped. If you return an item to AutoZone.com or to any AutoZone store, we will provide a refund for that amount the day we process the return.

    Some portion of your order, containing certain types of special order items, such as, items that are shipped directly from our vendor locations, will be charged on order submission. Orders with these items cannot be canceled.

    Is there a maximum order size?
    No. The only exception will be on occasional special offers that have a limit per order.
    How do I check my order status?
    Call the AutoZone Customer Care Center at (800) 288-6966. To make your request even easier, have your order number ready. You can also check your order's status by sending an email request (including your order number) to  customer.service@autozone.com.
    What are the hours of the AutoZone Customer Care Center?
    The Customer Care Center is open from 8 a.m. until 5 p.m. (CT), Monday through Friday.
    Do online purchases have the same warranty as purchases made in the store?
    Yes. Parts purchased at AutoZone.com have the same warranties as if they were purchased in an AutoZone store. For details, read our Warranties.
    Is AutoZone.com a secure Web site?
    AutoZone.com uses industry standard technology for secure online transactions and makes placing an order online at AutoZone.com at least as safe as giving your credit card number over the telephone. Read more about our security.
    What's the AutoZone.com privacy policy?
    AutoZone.com will only maintain information relevant to helping us identify and address customers' needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. AutoZone.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with AutoZone.com. For more details, read our Privacy Policy.
    Why can't I order chemicals online?
    Due to regulations and ordinances of the Environmental Protection Agency and other government agencies, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures and absorbing significant price increases.
    Can I cancel my order after I've placed it?
    Yes. Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from our vendor locations, cannot be canceled. Once the order has been received, you can return it either at our AutoZone stores or can be shipped back to the fulfillment center, covered under the Online Return Policy. To cancel your order, call the Customer Care Center at (800) 288-6966 and have your order number ready.
    How do I return something I've purchased online?
    Anything ordered at AutoZone.com can be returned to any AutoZone store. To return your purchase directly to AutoZone.com, follow the instructions on the shipping invoice or read the  Online Return Policy.
    Do I follow a different procedure to return a core than I do when I return a new part?
    The only difference is that your core may contain flammable or hazardous fluids that you must fully remove prior to shipping. For full details on this, read our Online Return Policy.
    Do I pay shipping for parts I return to AutoZone.com?
    You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the AutoZone Customer Care Center and we'll arrange for your return shipping. For full details on this, read our  Online Return Policy.

    All purchases on this Web site are made through AutoZone.com, Inc., a wholly-owned subsidiary of AutoZone, Inc.

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