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Start your parts purchase in our Shopping
area. If you've already signed up your vehicle, simply select the
parts you want to purchase and AutoZone.com will guide you smoothly
through the check-out process. All you'll need is a credit card
number.
If you haven't yet signed up, you can still buy
parts. Simply begin your parts search in the catalog by entering
information about your vehicle.
When can I shop?
Whenever you need a car part. AutoZone.com is open
24 hours a day, 7 days a week. Your purchase will be processed and
shipped within two business days after you place your order (3 - 5
business days if you purchased special order items).
Will I pay local sales
tax on my AutoZone.com purchases?
Yes. Since AutoZone stores do business in 42
states, we have to carefully follow the many federal, state and local
tax codes when purchases are made at our online store. That's why we
need your ZIP code to complete your online purchase. The sales tax in
your area will automatically be included in your web purchase.
What credit cards
does AutoZone.com accept?
At this time, we accept Visa, MasterCard and
Discover. American Express will be accepted in the future.
AutoZone.com does not accept COD's, personal checks, debit cards or
AutoZone Gift Cards.
When is my order charged
to my credit card? And when is it credited if I return the part?
Your credit card is charged on the day your order
is shipped. If you return your purchase, we refund the amount of the
item the day we receive it at AutoZone.com.
Is there a maximum order
size?
No. The only exception will be on occasional
special offers that have a limit per order.
How do I check my order
status?
Call the AutoZone Customer Care Center at (800)
288-6966. To make your request even easier, have your order number
ready. You can also check your order's status by sending an email
request (including your order number) to customer.service@autozone.com.
What are the hours of
the AutoZone Customer Care Center?
The Customer Care Center is open from 8 a.m. until
5 p.m. (CT), Monday through Friday.
Do online purchases
have the same warranty as purchases made in the store?
Yes. Parts purchased at AutoZone.com have the same
warranties as if they were purchased in an AutoZone store. For
details, read our
Warranties.
Is AutoZone.com a
secure Web site?
AutoZone.com uses industry standard technology for
secure online transactions and makes placing an order online at
AutoZone.com at least as safe as giving your credit card number over
the telephone. Read more about our Security.
What's the
AutoZone.com privacy policy?
AutoZone.com will only maintain information
relevant to helping us identify and address customers' needs and
interests, and will make every effort to ensure that the information
is used to make products and services available that will be valuable
to the customer. AutoZone.com will not sell, distribute or otherwise
make available any of the information you provide to any third party
not affiliated with AutoZone.com. For more details, read our Privacy
Statement.
Why can't I order
oil and other chemicals online?
Due to regulations and ordinances of the
Environmental Protection Agency and other government agencies, oil and
all flammable and hazardous materials cannot be shipped through the
mail without following strict procedures and absorbing significant
price increases.
Can I cancel my order
after I've placed it?
Yes. Your order can be cancelled up until the
moment it's shipped. To cancel your order, call the Customer Care
Center at (800) 288-6966 and have your order number ready.
How do I return
something I've purchased online?
Anything ordered at AutoZone.com can be returned to
any AutoZone store. To return your purchase directly to AutoZone.com,
follow the instructions on the shipping invoice or read the Return
Policy.
Do I follow a different
procedure to return a core than I do when I return a new part?
The only difference is that your core may contain
flammable or hazardous fluids that you must fully remove prior to
shipping. For full details on this, read our Return
Policy.
Do I pay shipping for
parts I return to AutoZone.com?
You don't pay shipping if the part is returned due
to our mistake. For instance, if you are shipped the wrong part or if
it is damaged in shipping, we'll pay the return shipping expense.
Simply call the AutoZone Customer Care Center and we'll arrange for
your return shipping. For full details on this, read our Return
Policy.
All purchases on this Web site are made through
AutoZone.com, Inc., a wholly-owned subsidiary of AutoZone, Inc.
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