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Below are answers to frequently asked questions
about shipping.
How will my purchase
be shipped?
AutoZone.com ships via FedEx home delivery.
With FedEx, you have four shipping options. If you select standard
delivery, you can expect your shipment within three to five days
after your order has been processed. Standard delivery to Alaska
and Hawaii is not available. Rush delivery will be delivered
in two days and Express will arrive the next day. Delivery duration
for Freight is typically longer than Standard delivery and will
vary based on the destination address and the carrier. Each
shipping option is priced differently. Shipments to Alaska and
Hawaii will incur a $10.00 FedEx delivery fee which is included
in your total charge at the time of your order. Shipping charges
are based on the total weight of your order but your order may
arrive in more than one box. You will only be charged one delivery
price.
AutoZone.com currently ships to United States,
APO/FPO/DPO and U.S. Territory addresses only. Your purchase will be
processed and shipped within two business days after you place your
order (3 - 5 business days if you purchased special order items). An
individual item weight and the total order weight determine the
shipping options that are available for shipping to a particular address.
Can I have my order
shipped to an address different than the one I registered at
AutoZone.com?
Yes. During the purchase process, you will be given
the opportunity to enter a separate shipping address.
Can I have parts shipped
to a P.O. Box?
Yes, but only through the United States Postal
Services (USPS). FedEx does not deliver to P.O. boxes.
Do you ship to APO/FPO/DPO
addresses?
Yes, we do ship to APO, FPO and DPO addresses via the
USPS.
Can I track a package
shipped to an APO address?
The USPS doesn't provide tracking information for
regular mail shipments to APO addresses.
How long does it take
to receive my package with an APO address?
There is a one to two business-day delay in
addition to the regular USPS shipping time. U.S. shipping times to
APO/FPO/DPO addresses tend to vary widely.
Do I pay shipping for
parts I return to AutoZone.com?
You don't pay shipping if the part is returned due
to our mistake. For instance, if you are shipped the wrong part or if
it is damaged in shipping, we'll pay the return shipping expense.
Simply call the AutoZone Customer Care Center and we'll arrange for
your return shipping. For full details on this, read our Return
Policy.
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