FREQUENTLY ASKED QUESTIONS

AutoZone Rewards is a free program that helps you get more for buying what you need. You’ll earn a $20 Reward after every 5 purchases of $20 or more and receive access to exclusive offers just for you. If you need help keeping track of your purchases and service history, our program helps you do that. These are just a few benefits of joining. For a full list, visit AutoZone.com/Rewards.

You can join the AutoZone Rewards program by visiting any of our participating AutoZone store locations or by going online to AutoZone.com/create.

You’ll earn a credit when you spend $20 or more (pre-tax) on a qualifying in-store, online or Same Day Store Pickup purchase. All you will need is your AutoZone Rewards ID, phone number or digital card if shopping in-store. When shopping on AutoZone.com or through the app, you can either sign in to your account or enter your Rewards ID at checkout. For more detail on credits and qualifying purchases, please see the full Program Terms and Conditions.

A $20 Reward will typically be issued to your AutoZone Rewards membership within 72 hours of earning 5 credits. In some cases though, it can take longer. If you have questions, please reach out to AutoZone Rewards Customer Service at 1-800-741-9179.

Each of your credits will expire 1 year (365 days) from the date of issuance. Your AutoZone Rewards that are earned will expire in 3 months (90 days). For more detail, see the full Program Terms and Conditions. Please note: The State of Maine is not subject to these expiration periods.

Yes, you will need to take the following steps to request a missing credit:

• Step 1: Login to your account at AutoZone.com/signin
• Step 2: Click on My Account at the top of the page
• Step 3: Select Rewards Account in the dropdown
• Step 4: Go to the Missing A Credit? section and input the necessary information

You may also call AutoZone Rewards Customer Service at 1-800-741-9179 to adjust your account if you would like additional assistance.

Our AutoZone Rewards program was established with loyal customers in mind. Therefore, we have provided several different ways that can help you stay in the loop:

• Learn about the program benefits and create an account by visiting AutoZone.com/Rewards. If you joined the program in store, make sure to link your account with your AutoZone Rewards ID when shopping online.
• Download the AutoZone app to easily access your AutoZone Rewards ID and balance.
• Be on the lookout for our emails and printed mailings, packed full of valuable information about the program and offers personalized just for you.
• Sign up for SMS by texting REWARDS to 67135 to receive exclusive discounts.
• Visit your local AutoZone or AutoZone.com/circular for new deals every week.
• Ask an AutoZone store associate to answer questions about the program and provide your status and balance.
• Contact AutoZone Rewards Customer Service at 1-800-741-9179 with any additional questions or concerns.

You may redeem your AutoZone Rewards in store by looking up your membership ID, providing your phone number or scanning your digital card.

If you are logged in to your account at checkout, you have the option to redeem your AutoZone Rewards online under the Payment & Rewards section. You can also simply type in your membership ID. If you choose to use your AutoZone Rewards at that time, simply select Redeem and your balance will be deducted from your account and applied towards your purchase.

At AutoZone, we want to keep you updated on your AutoZone Rewards membership and send you exclusive deals and discounts. Providing us with an accurate email address and phone number is critical for doing so. In addition, should you need assistance from Customer Service, it provides us with another way to locate your account information in-store or when speaking with our Customer Service representatives.

You can change your e-mail, mailing address and other member information by:

• Signing in to your account at AutoZone.com/signin and selecting Profile in the top right corner under My Account
• Logging in on the AutoZone mobile app and clicking the More tab to access My Profile
• Visiting your local AutoZone store and having a store associate update your information
• Contacting AutoZone Rewards Customer Service at 1-800-741-9179
• Writing to the AutoZone Rewards Center at 123 S Front Street, Memphis, TN 38103

Click on Forgot Password? at sign in. Then, enter your email address or username associated with your account. A reset password link will be sent to your email momentarily.

If you believe your membership information has been lost or stolen, please contact AutoZone Rewards Customer Service at 1-800-741-9179 as soon as possible. This is very important to prevent someone else from redeeming your AutoZone Rewards if you have any.

No, we would like to ensure you can easily track your specific vehicle’s service history and warranties associated with your purchases. We also want to help protect your earned credits and/or AutoZone Rewards. That being said, multiple memberships can be activitated within a family.

Yes, if you decide to end your membership in the program, please contact us in writing with your request and mail it to AutoZone Rewards Customer Service at 123 S Front Street, Memphis, TN 38103. You can also send a request via email to CustomerCare@AutoZoneRewards.com or contact us at 1-800-741-9179.

If you wish to no longer receive communications from us, you can manage your preferences by logging in to your account at AutoZone.com/signin. From there, your contact preferences can be managed under Profile. Additionally, you can contact AutoZone Rewards Customer Service at 1-800-741-9179 with your request.

If an AutoZone store is available in your area, you are able to join our program; however, the majority of U.S. territories are not eligible to participate with the exception of Puerto Rico and the U.S. Virgin Islands. AutoZone commercial accounts are also ineligible for participation.

You must link your AutoZone Rewards ID that you received in store to your new account on AutoZone.com. First, visit AutoZone.com/create and input the necessary information. Then, under the Already have a Rewards account? section, you will provide the ID that you received in store.

At AutoZone, we do not sell, license or rent any personal information with third parties. Your information is used solely for administering the benefits of our AutoZone Rewards program.

What you're doing is entering your parts wishlist into AutoZone's computer database, which can then be accessed from your selected AutoZone store.

Because all of the information an AutoZoner needs to get your parts off the shelf is already in the computer. Plus, if you're picking up a part with a warranty, your shopping list automatically registers it for you.

Your list will be in the computer until the end of the day.

Your shopping list disappears if you don't stop by an AutoZone store and make your purchase. If you still want the parts, simply re-enter the shopping list.

Yes. Your shopping list is a time-saving tool, not an agreement to purchase specific items. Feel free to change anything on it.

No. Your AutoZone.com shopping list does not reserve your parts. Remember, it's a time-saving tool. If you want to reserve specific parts, call your neighborhood store and ask that your parts be put on hold. Or check out Buy Online and Pick Up In Store to purchase your parts online and have them ready when you get to the store

If your parts are not available at your neighborhood store, AutoZone.com will let you know. In other words, if your shopping list is sent successfully, your parts are in stock.

We use your unique phone number as your reservation number for the shopping list and as the reference number for all warranties you have on AutoZone parts.

No. We value your privacy as much as you do, and will not use your phone number for any purpose other than recording your warranty and shopping list information in our store computers. We believe carefully protected phone numbers are the safest, most accurate way to record unique warranty information. For more details on our dedication to your privacy, read our Privacy Policy. .

Nothing. Simply approach the parts counter, give the AutoZoner your phone number, and your information will appear on the screen.

Absolutely! We offer Buy Online and Pick Up In Store at many AutoZone locations, and we're rolling out new stores with the Pick Up In Store option all the time. To find out more about this option, read about Buy Online and Pick Up In Store

Whenever you need a car part. AutoZone.com is open 24 hours a day, 7 days a week. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items).

Yes. Since AutoZone stores does business in 42 states, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.

At this time, we accept Visa, MasterCard, Discover, American Express, AutoZone Gift cards (with a PIN), and AutoZone Loyalty Rewards. We also accept debit cards with the Visa and Master Card logos, and PayPal.
AutoZone.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards.

While processing your order, we place a "hold" on your credit card for the amount of purchase. We do not charge your credit card until after your items have shipped. If you return an item to AutoZone.com or to any AutoZone store, we will provide a refund for that amount the day we process the return.
Some portion of your order, containing certain types of special order items, such as, items that are shipped directly from our vendor locations, will be charged on order submission. Orders with these items cannot be canceled.

No. The only exception will be on occasional special offers that have a limit per order.

Call the AutoZone Customer Care Center at (800) 288-6966. To make your request even easier, have your order number ready. You can also check your order's status by sending an email request (including your order number) to Customer Service .

The Customer Care Center is open from 8 a.m. until 5 p.m. (CT), Monday through Friday.

Yes. Parts purchased at AutoZone.com have the same warranties as if they were purchased in an AutoZone store. For details, read our Warranties .

AutoZone.com uses industry standard technology for secure online transactions and makes placing an order online at AutoZone.com at least as safe as giving your credit card number over the telephone. Read more about our security .

AutoZone.com will only maintain information relevant to helping us identify and address customers' needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. AutoZone.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with AutoZone.com. For more details, read our Privacy Policy .

Due to regulations and ordinances of the Environmental Protection Agency and other government agencies, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures and absorbing significant price increases.

Yes. Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from our vendor locations, cannot be canceled. Once the order has been received, you can return it either at our AutoZone stores or can be shipped back to the fulfillment center, covered under the Online Return Policy. To cancel your order, call the Customer Care Center at (800) 288-6966 and have your order number ready.

Returns are easy! You can return purchases from AutoZone.com to any AutoZone store. Click here to find a store near you. If you'd like to return an online purchase by mail, please securely pack your items and send them back with the Return Form included in your shipping invoice. Visit our Terms and Conditions page for the complete AutoZone Return Policy.

Simply bring your purchase and the credit card you used back to the store. If you don’t have your card or you used another payment method, make sure to bring the receipt, and the store will reimburse your account.

Contact AutoZone Customer Support at 1-800-288-6966 . Our friendly customer service representatives can find the transaction information for your purchase and help you complete your return.

All gift card sales are final and cannot be returned, whether purchased online or in-store.

Visit our Terms and Conditions page for the complete AutoZone Return Policy, Core Return Policy, Warranties and more.

The only difference is that your core may contain flammable or hazardous fluids that you must fully remove prior to shipping. For full details on this, read our Online Return Policy.

You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the AutoZone Customer Care Center and we'll arrange for your return shipping. For full details on this, read our Online Return Policy .

The AutoZone gift card is a declining-balance card purchased by consumers at any one of AutoZone's over 6,300 stores, and can be used towards the purchase of merchandise at any AutoZone store. In some cases, the AutoZone Gift Card may be used in electronic form in the form of an e-Gift card. Gift cards, merchandise cards and store credit cannot be applied to In-Store Pick Up or Same Day Delivery orders. The AutoZone Gift Card never expires and does not have any dormancy fees. Gift cards can not be redeemed for cash.

The AutoZone Merchandise Credit is a merchandise credit which is issued in the form of a declining-balance card and can be used to purchase merchandise at any of over 6,300 AutoZone stores. AutoZone Merchandise Credits cannot be purchased.

The AutoZone Gift Card is also available for purchase at any of over 6,300 AutoZone stores and here on AutoZone.com.

Online, we accept Visa, MasterCard, Discover and American Express. There is a limit of $200 per gift card. Other tender types are accepted for in-store purchases.

We can ship your Gift Cards to anyone with a valid street address in the contiguous United States. You can include a gift message with your Gift Card purchase.

Shipping time will depend on the delivery method you select. click here for more details about shipping.

To determine the balance available on a Gift Card, click here or simply visit any of over 6,300 AutoZone stores and ask a cashier to check the balance for you. Also, we are able to provide Gift Card balances over the phone or online, through our E-mail and Chat Services.

AutoZone.com ships via FedEx home delivery. With FedEx, you have four shipping options. If you select standard delivery, you can expect your shipment within three to five days after your order has been processed. Standard delivery to Alaska and Hawaii is not available. Rush delivery will be delivered in two days and Express will arrive the next day. Delivery duration for freight and international is typically longer than Standard delivery and will vary based on the destination address and the carrier. Free shipping promotions do not apply to freight or international shipments.
Customer is solely responsible for payment of all charges, duties, fees and taxes on freight orders, international orders or otherwise incurred.
Depending on an item's size, weight, availability and other factors, the items in an order may be shipped as multiple shipments or may be shipped from different locations. Shipping methods for all items in an order will be the shipping options you choose at checkout. Delivery times of these items will depend on the shipping option chosen. Some portion of the order, containing special order items may be charged on order submission.
Each shipping option is priced differently. Shipments to Alaska and Hawaii will incur a $10.00 FedEx delivery fee which is included in your total charge at the time of your order. Shipping charges are based on the total weight of your order but your order may arrive in more than one box. You will only be charged one delivery price.
AutoZone.com currently ships to United States, APO/FPO/DPO and U.S. Territory addresses only. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items). An individual item weight and the total order weight determine the shipping options that are available for shipping to a particular address.

Yes. During the purchase process, you will be given the opportunity to enter a separate shipping address.

Yes, but only through the United States Postal Services (USPS). FedEx does not deliver to P.O. boxes.

Yes, we do ship to APO, FPO and DPO addresses via the USPS.

The USPS doesn't provide tracking information for regular mail shipments to APO addresses.

There is a one to two business-day delay in addition to the regular USPS shipping time. U.S. shipping times to APO/FPO/DPO addresses tend to vary widely.

You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the AutoZone Customer Care Center and we'll arrange for your return shipping. For full details on this, read our Online Return Policy .

Select a store and shop for the parts you need. Each store has a 7 miles delivery radius. “Same Day Delivery Eligible” will appear on parts you can get today. At checkout select the Deliver Today shipping option on eligible parts. Order by 6pm, and AutoZone will work with our delivery partners to deliver your order to your door step the Same Day.

Same Day Delivery is based on the store set while shopping. Promotions are not applicable to same day delivery orders. Same Day Delivery orders cannot be cancelled. You can return your order to any local AutoZone store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt.

During checkout, opt-in to receive text messages. All Same Day Delivery orders will receive an order confirmation email. Once your selected store picks your Same Day parts, our local delivery partners will pick your order and deliver directly to you, the Same Day! Track your order in real-time using the tracking link provided in the email or text message.

You order will be delivered to your provided address and take a photo of the delivery. Our local delivery partners will have your phone number in case they need to contact you. Once delivered, you will receive a delivery confirmation with a link to view your proof of delivery Same Day Delivery does not provide in-store services that are available at your local AutoZone including but not limited to alternator, starter, and battery testing, battery and wiper installation, and Fix Finder services. (complete list HERE)

If you would like to change/update your order please call 1 800 AUTOZONE for assistance.

AutoZone.com is offering Next Day Delivery as an overnight shipping option for home delivery to eligible addresses.

Select "Ship to Home" when adding an item to your cart. If the item can be shipped to the shipping address using NDD, you will see "Next Day Delivery Available." Once the items have been added to your cart, be sure to select Next Day Delivery on the checkout screen before placing the order.

Next Day cut-off times change for different parts of the country, but we have made it easy for you to track. When adding an item to your cart, you will see the NDD cut off time next to where you select NDD. The final cut-off time will appear in your cart or on the order summary page. If you select NDD after the cut-off time, we will show you the new estimated delivery date.

You can only ship items listed as NDD eligible to certain zip codes for next day delivery. If you see the "NEXT DAY DELIVERY ELIGIBLE" badge on the product's detail page, that is the best indicator. When you add an item to your cart, you will see a NEXT DAY message if the product can ship to that zip code next day. It will also display the time that you need to place the order by in order to get the item on the next day.

Product availability and order time may affect our ability to meet the promised NDD time. If any of the items you ordered are not available at our warehouse, we will attempt to source the part and have it shipped to you via FedEx Standard Overnight. However, we cannot guarantee that we will be able to find the part or that it will be delivered to you by the next day due to factors beyond our control.

AutoZone's NDD program is separate from ShopRunner (Free Two-Day Delivery) delivery. If you're logged in to ShopRunner, you will not be able to use AutoZone's NDD program.

NDD is not available for P.O. Box, APO/FPO/DPO or US Territory addresses at this time.

AutoZone's Next Day Delivery program is available for select zip codes on specific days. The Next Day message on an item's product page will let you know if that item is ready for NDD based on your current address. NDD availability may change based on the actual address to which the product(s) will be shipped.

Just like any other order. If you aren't satisfied with your order, bring it to your local AutoZone with your order receipt. We will refund your payment using the same method you used when placing the order (credit card, PayPal, etc.). If you do not have an AutoZone store near you, please call 1-800-AUTOZONE (1-800-288-6966) and a Customer Service representative will assist you with instructions and/or a shipping label for returning the items to AutoZone. All other AutoZone return policies will apply.

When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them,replacing the faulty and/or worn components with original quality components, and restoring them to their original function.The testing and procedures are the same as the original equipment manufacturers.

Simply bring the core back to any AutoZone store along with your receipt and your core refund will be issued! You can also send your core back to AutoZone.com's Fulfillment Center along with your Product and Core Return Form (reverse side of your shipping invoice) to receive your core refund. Returning the core allows parts to be remanufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!