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MyZone Overview

My Community

AutoZone® Rewards
Frequently Asked Questions

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When I enroll, why do I need to provide you with my address?

Member communication is at the foundation of the program and an important part of member identity verification. Providing us with an accurate email address is critical to keeping you in the AutoZone® Rewards program loop and providing you with exclusive member discounts. In addition, should you need assistance from customer service, it provides us with another way to locate your account information in-store or when speaking with our customer service representatives.

Do you share my personal information with anyone, including my transaction history?

No, we will not share any of your personal information with third parties, except to the extent necessary to conduct the services on AutoZone.com/myzone. Your information is used solely for administering the benefits of the AutoZone® Rewards program. AutoZone® does not sell, license or rent any customer information.

How can I change my address/email address?

You can change your e-mail/mailing address and other member information by:

  • Updating your profile on www.autozone.com/myzone/profile under My Profile
  • Visiting your local AutoZone® store and having a store associate update your information
  • Contacting customer service at 1-800-741-9179
  • Writing to AutoZone® Rewards Center, P.O. Box 664, Memphis, TN 38101

What if I forgot my password or need to change my password?

If you cannot login, click on Forgot Your Password under the Member ID or email address at www.autozone.com/myzone. Follow the instructions and an email will be sent containing a temporary password. Log-in to www.autozone.com/myzone using your temporary password and select "My Profile" from the main menu. Scroll down to "Change Your Password." Enter your "Current Password" and the "New Password." Retype your new password in "Confirm New Password" and click "Update." If you simply need to update your password, follow the above instructions after logging-in.

How do I earn credits?

Get one credit for every qualifying purchase. A qualifying purchase is any in-store, on-line, or buy online, pick up in store ("BOPUS") transaction of $20 dollars or more, excluding federal, state, and local taxes, shipping charges, commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with a gift card, merchandise credits and/or any Rewards or other awards.

Why should I carry my AutoZone® Rewards card and present it each time I shop?

Member benefits are all tied to your AutoZone® Rewards ID number which is on your card. In order to earn a credit for a qualifying purchase, you must provide the AutoZone store associate with either your card or the phone number associated to your account during the checkout process. Note: You must have your card present in order to redeem your Rewards. The good news is, if you happen to misplace your AutoZone Rewards card, all you have to do is go here to print or email your card. You can also retrieve your digital card by using the AutoZone® mobile app by logging into your AutoZone Rewards account.

How do I receive my Rewards?

A $20 reward will be issued to your AutoZone® Rewards card after earning 5 credits. Register your account on AutoZone.com/myzone for specific terms and conditions associated with your account. Note - you must have your AutoZone Rewards card to redeem Rewards.

When do my Rewards expire? Do my purchase credits ever expire?

Credits earned (for qualifying purchases) expire 1 year, (365 days) from the date the credit was issued. Rewards expire 3 months, (90 days) from the day the Reward was issued. Make sure to register your account on AutoZone.com/myzone for specific terms and conditions associated with your account or ask a store associate for details on the program. Note that those AutoZone® Rewards members registered in the State of Maine are an exception to the expiration rules. Please see your local store for details.

Where can I find out how long ago I earned each of my credits?

Log in to AutoZone.com/myzone and click on the "My Rewards and Purchases" link to see when each credit was earned or call 1-800-741-9179

Can I access my on-line AutoZone® Rewards account in-store?

Yes, if you have previously registered your AutoZone® Rewards membership on-line and have a password to access your account. If you have not yet registered online, please do so here: AutoZone.com/myzone

Tell a store associate that you would like to access your on-line AutoZone® Rewards account via Z-net. He or she will then take you to an available Z-net station and click on "Rewards FAQs" to bring up the logon. In the upper right hand corner you will enter your membership number or e-mail and password to view your account information. Do not share your password with anyone for any reason. The store associate should step aside to let you enter this information yourself. Click "Sign Out" when you are done.

Is there someone I can speak with if I have questions about the AutoZone® Rewards Program?

Program information is available here or by contacting customer service (1-800-741-9179). Store associates are also available to answer questions. Your in-store receipt will also provide information regarding your status (account balances, etc.) in the program or you can register online at AutoZone.com/myzone and manage your account

If I forget my AutoZone® Rewards card, can I still earn Rewards?

Yes, provide your store associate at the time of purchase with your phone number or 16 digit loyalty ID. They can locate your AutoZone® Rewards account in the system and credit your account with the purchase. However, the store associate cannot credit your account after a purchase has been made. You will need to log-in to AutoZone.com/myzone to adjust your account with the transaction information printed on your receipt. Select "Add A Receipt." and follow the instructions.

Do I need my AutoZone® Rewards card to redeem?

Yes, you must have your digital, printed or plastic AutoZone® Rewards card present at the time of Reward redemption. This requirement helps ensure that your Reward is used by you and not someone that knows your phone number or account number. If you lose your Rewards card, all you have to do is go here AutoZone.com/myzone to print or email your card. You can also retrieve your digital card by using the AutoZone® mobile app. by logging into your AutoZone Rewards account.

What happens if my card is lost or stolen?

If you have misplaced your Rewards card, all you have to do is go here AutoZone.com/myzone and sign in to print or email a copy of your card. You can also retrieve your digital card by using the AutoZone mobile app. by logging into your AutoZone® Rewards account.

If your card was stolen, please contact the AutoZone Rewards Customer Service Call Center at 1-800-741-9179 as soon as possible. This is very important to prevent someone else from using your Rewards. AutoZone® is not responsible for redeemed Rewards. Please treat the card as you would cash. Any Rewards on your account at the time of deactivation, when you report it missing, may be transferred to a new card. After notifying the AutoZone Rewards Customer Service Call Center that your card was stolen, go to your local participating AutoZone to re-enroll and obtain a new card. Then call the AutoZone Rewards Customer Service Call Center and give the agent your new card number so they can transfer your Rewards.

How do I make sure I'm taking full advantage of the program benefits?

Once you sign up for the AutoZone® Rewards program, make sure you register you information online here AutoZone.com/myzone in order to receive order tracking, quicker checkout, special offers, promotions, and up to date information on your vehicle.

Can anyone in my family use my card?

No, in order to protect your earned credits and or Rewards, use is limited to the member associated with the card. However, multiple cards (i.e., unique memberships) can be activated within a family but earned credits and or Rewards cannot be combined. So each membership should be treated accordingly.

How do I know what is going on within the program or get access to the most up-to-date information?

AutoZone® Rewards was established with our loyal customers in mind. Therefore, we have a number of different ways in which to communicate program information to you:

  • Register your account on AutoZone.com/myzone to see information specific to your account.
  • Your membership status and balance will be on your sales receipt each time you use your AutoZone® Rewards card during a purchase.
  • Store associates are available to answer questions on the program and can provide your status and balance in store at the parts counter.
  • You can also contact customer service at 1-800-741-9179 with any additional questions or concerns.
  • Because you provided us with your mailing and/or email address, you will receive periodic mailings and/or emails providing valuable information about the program and benefits.
I've made a purchase at AutoZone.com, can I earn a credit for this purchase?

Yes, if you are logged in and/or provide your AutoZone® Rewards ID at checkout, you can receive one credit for every qualifying purchase on our AutoZone® website. Please note that the credit will be applied to your account within 48 hours once the last item on the qualifying purchase of $20 or more has shipped.

Am I able to exit the program at any time?

Yes, if you decide to end your membership in the program, please contact us in writing with your request and mail to AutoZone® Rewards Customer Service, P.O. Box 664, Memphis, TN 38101 or send a request via email to CustomerCare@AutoZoneRewards.com. Additionally, you can contact customer service at 1-800-741-9179 with your request.

Am I able to opt out of receiving communications from AutoZone® Rewards?

If at any time you wish to no longer receive communications from AutoZone® Rewards, you can manage your communication preferences by logging in to your account at www.autozone.com/myzone. From there, your contact preferences can be managed under "My Profile". Additionally, you can contact customer service at 1-800-741-9179 with your request. Again, AutoZone® will not share your information with any third party.

What items qualify for earning AutoZone® Rewards?

You earn one credit for every qualifying purchase. A qualifying purchase is any in-store, on-line, or buy online, pick up in store ("BOPUS") transaction of $20 dollars or more, excluding federal, state, and local taxes, shipping charges, commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with a gift card, and/or any Rewards or other awards.

What can I buy with my Reward Dollars?

AutoZone® Rewards may be used toward any purchase at participating AutoZone® store locations or online at autozone.com, with the exception of AutoZone gift cards, Loan-A-Tool®, or battery core fees and buy online, pick up in store ("BOPUS") purchases.

Who can join AutoZone® Rewards?

Program membership is open to all U.S. and Puerto Rico residents (excluding all U.S. territories other than Puerto Rico). AutoZone® commercial accounts are not eligible to participate in the program.

Why should I enroll in the AutoZone® Rewards program?

For starters, it's FREE! The program is designed to provide benefits to members that are exclusive and not available to the general public. Additionally, participation in the program (by using your card) helps us to learn more about customers like you; thereby, enabling us to continue delivering the best store experience for you.

How can I change my password?

  • You can change your AutoZone® Rewards password by logging into your account at www.AutoZone.com/myzone and going to the My Profile page. Enter your Current Password and the New Password. Retype your new password in Confirm New Password and click Update.
  • If you have forgotten your password and cannot log in, click on Forgot Your Password under the Member ID or email address. Follow the instructions and an email will be sent containing a temporary password.

How do I link my AutoZone® Rewards account to my MyZone account?

We're making things simple: AutoZone® Rewards is now a part of MyZone which means you now have one go-to destination for everything AutoZone® where you can customize your account and manage your Rewards! To link your accounts, simply go to www.AutoZone.com/myzone and follow the instructions.

How can I redeem Rewards online?

In order to redeem your Rewards online, you must register your AutoZone® Rewards card. To do so please click here: www.AutoZone.com/myzone If you are registered and logged in, upon checkout, you have the option to redeem your Reward online on the Order Summary & Payment page. If you choose to use your Reward at that time, simply select Redeem and your Reward balance will be deducted from your account and applied towards your purchase. If you choose not to use your Reward, simply proceed with the checkout process and your Reward balance will remain in your account.

How do I join AutoZone® Rewards?

You can join AutoZone® Rewards by visiting any of our participating AutoZone® store locations or by going online to www.AutoZone.com/myzone.

 
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