How to return a product purchased from AutoZone.com:
Gift Card Sales Policy
All gift card sales are final, and gift cards cannot be returned.
Product Return to an AutoZone store
To return a product to an AutoZone store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. You must drain all fluids, if any, from the product before returning it.* AutoZone recommends that you take the credit card used to purchase the product so the store can credit your card for the price of the product. If you do not have the credit card, or you purchased with Paypal or another payment method, simply present your receipt and the product, and the store will reimburse your account.
All returns to an AutoZone store are subject to the In-Store Return Policy, located on AutoZone.com, and not all products are eligible for returns. For instance, all sales of customized items are final, and not eligible for returns.
You will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com's fulfillment center. Please complete the "Return Reasons Code" section of this form and refer to the Customer Care Center number provided to make shipping arrangements.
If you are shipping from a location within the United States, and if either (i) Autozone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box, and drop off the package at a shipping facility of your choice.
If you are shipping from an overseas location or a U.S. Territory and if either (i) Autozone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label. Simply enclose the carrier's pre-printed label indicating the amount of the shipping charge when you return the item.
If you are returning your shipment for any other reason besides a shipping error or defective product, AutoZone recommends that you return the product to the Autozone.com Fulfillment Center using a carrier that provides package tracking services to ensure your product gets back to AutoZone.com safely and quickly. Your credit card will be credited for the full price of the product but your shipping charges will not be reimbursed.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.
Core Return Policy
What is a core?
When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.
Your shipment or other return of any core or other product to AutoZone or AutoZone.com is considered a transfer of ownership, and AutoZone will be unable to return the core or other product to you.
Core Return to an AutoZone store
To return a core to an AutoZone store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. You must drain all fluids, if any, from the product before returning it.* AutoZone recommends that you take the credit card used to purchase the new product so the store can credit your card for the value of the core, assuming the core passes inspection. If you do not have the credit card, or you purchased the product with Paypal or another payment method, simply present your receipt, and upon the core passing the inspection, the store will reimburse your account for the value of the returned core.
If the core does not pass inspection, you will not be reimbursed for it and the core will be returned to you.
Core Return to AutoZone.com's Fulfillment Center
To return a core to AutoZone.com's Fulfillment Center, first drain all fluids, if any, from the product.* Then fill out the Return Form (found in Section B of your Shipping Invoice) and include it along with the core in the original packaging and/or box in which your new product was sent.
You will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.com's Fulfillment Center. To return the core, simply place the return shipping label on the outside of the box, and drop off the package at a shipping facility of your choice. You are responsible for verifying and complying with proper shipping requirements of your selected carrier.
Assuming the core passes inspection, the credit card you used to purchase the new product will be credited in the amount of the core's value as indicated by the inspection. If you do not have the credit card, or you purchased with Paypal or another payment method, simply enclose a copy of your receipt and the product, and AutoZone.com will credit your account in the amount of the value of the core. If the core does not pass inspection, you will not be reimbursed for it.
If you are not shipping from a U.S. location, any shipping costs you incur in returning the core will not be reimbursed.
*Please recycle or properly dispose of fluids drained from the returned part. The parts must be free of all flammable and hazardous fluids before shipment. Many AutoZone stores have a free recycling program. If you do not live near an AutoZone store, or the AutoZone in your area does not have a recycling program, contact your local recycling agency for instructions on proper disposal.
How to return a product purchased at an AutoZone Store:
To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
AutoZone reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from you ID will be retained in a company-wide database of customer return activity that AutoZone accepts the following IDs for returns: U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa.
If you are returning an item(s) and you no longer have the receipt(s), contact AutoZone Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest AutoZone store.
AUTOZONE RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES REGARDLESS OF RECEIPT.