Kia Borrego Air Filter
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Refuse to give refund
Derek
in a year
I ordered a SA10680 air filter online. I received a SA10685 which doesn’t fit my vehicle. The paperwork clearly states SA10680. I attempted to return the filter to the store and was told I they couldn’t get a refund because they don’t stock the one I ordered. I wasn’t asking for an exchange. What does not stocking the SA10680 have to do with giving me a refund. If the associate (Monica) doesn’t know what she is doing then she should ask for help or find another job. Why have people on staff if they don’t know what they are doing. The paperwork that came with the filter says I can return it to a local store. Totally unacceptable business practice.
What kind of vehicle do you drive? 2009 Kia Borrego
I ordered a SA10680 air filter online. I received a SA10685 which doesn’t fit my vehicle. The paperwork clearly states SA10680. I attempted to return the filter to the store and was told I they couldn’t get a refund because they don’t stock the one I ordered. I wasn’t asking for an exchange. What does not stocking the SA10680 have to do with giving me a refund. If the associate (Monica) doesn’t know what she is doing then she should ask for help or find another job. Why have people on staff if they don’t know what they are doing. The paperwork that came with the filter says I can return it to a local store. Totally unacceptable business practice.
What kind of vehicle do you drive? 2009 Kia Borrego