FREQUENTLY ASKED QUESTIONS

Welcome to AutoZone.com! Can we help you find anything? If you have any questions about shopping online with us, click on a help topic below and we'll do our best to help you!
Rewards
Below are answers to frequently asked questions about rewards.
When I enroll, why do I need to provide you with my email address and phone number?
Member communication is at the foundation of the program and an important part of member identity verification. Providing us with an accurate email address and phone number is critical to keeping you in the AutoZone Rewards program loop and providing you with exclusive member discounts. In addition, should you need assistance from customer service, it provides us with another way to locate your account information in-store or when speaking with our customer service representatives.
Do you sell, rent, or license my personal information with anyone, including my transaction history?
AutoZone does not sell, license or rent any personal information with third parties. Your information is used solely for administering the benefits of the AutoZone Rewards program.
How can I change my address/email address?
You can change your e-mail/mailing address and other member information by:
  • Updating your profile on www.autozone.com/user/myProfile under My Profile
  • Visiting your local AutoZone® store and having a store associate update your information
  • Contacting customer service at 1-800-741-9179
  • Writing to AutoZone Rewards Center, 123 S Front Street, Memphis, TN 38103
What if I forgot my password or need to change my password?
If you cannot login, click on “Forgot Your Password” under the Member ID or email address at www.autozone.com/signin. Enter your email address associated with your account, click send, and a reset password link will be sent to the email address.
How do I earn credit?
Get one "Credit" for any in-store, online, or buy online, pick up in store ("BOPUS") transaction of $20 dollars or more, excluding federal, state, and local taxes, product discount, employee discount, shipping charges, commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with a gift card, merchandise credit and/or any Rewards or other awards ("Qualifying Purchase").
What is AutoZone Rewards?
AutoZone Rewards is a free program giving you recurring rewards dollars for your purchases. Members have access to all AutoZone free services and more including access your purchase history, warranty lookup, personalized coupons, and exclusive member deals.
How do I receive my Rewards?
A $20 Reward will be issued to your AutoZone Rewards account within 15 minutes after earning 5 credits. Register your account on AutoZone.com/create for specific terms and conditions associated with your account. Note - you must have an AutoZone Rewards account to redeem Rewards.
When do my Rewards expire? Do my Credits ever expire?
Credits earned expire 1 year (365 days) from the date the Credit was issued. Rewards expire 3 months (90 days) from the day the Reward was issued. AutoZone Rewards members registered in the State of Maine are an exception to the expiration rules. Please see the full program terms and conditions for more detail
What are the rules of the program?
Rules can be found in the program Terms and Conditions, or you can contact customer service at 1-800-741-9179.
How do I earn Rewards?
Member benefits are all tied to your AutoZone Rewards account. In order to earn a Credit for a Qualifying Purchase, you must provide the AutoZone store associate with either your phone number, Member ID, physical card (physical card is no longer distributed after July 2019) or digital card associated with your account during the checkout process. Note: You can also retrieve your digital card by logging into your AutoZone Rewards account on autozone.com/rewards or on the AutoZone mobile app.
Do I need my AutoZone Rewards card to redeem Rewards?
No, you may redeem your Rewards by looking up your AutoZone Rewards account via your phone number, by scanning a digital card, or by typing in your 16 digit Member ID.
If I forget to add my AutoZone Rewards account to my transaction, can I still earn Rewards?
Yes, you can still earn Rewards if you forgot to add your AutoZone Rewards account to your transaction. You will need to log-in to AutoZone.com/signin or call customer service 1-800-741-9179 to adjust your account with the transaction information printed on your receipt. Select "Add A Receipt." and follow the instructions. Note: limitations apply, see terms and conditions for more detail.
What happens if my AutoZone Rewards account information is lost or stolen?
If you believe your account has been lost or stolen, please contact the AutoZone Rewards Customer Service Call Center at 1-800-741-9179 as soon as possible. This is very important to prevent someone else from using your Rewards. Note: AutoZone® is not responsible for redeemed Rewards.
Can anyone in my family use my Rewards account?
No, your family may not use your Rewards account. In order to protect your earned Credits and or Rewards, use is limited to the member associated with the account. However, multiple accounts (i.e., unique memberships) can be activated within a family but earned Credits and or Rewards cannot be combined. Each membership should be treated accordingly.
How do I know what is going on within the program or get access to the most up-to-date information?
AutoZone Rewards was established with our loyal customers in mind. Therefore, we have different ways in which to communicate program information to you:
  • Register your account on AutoZone.com/rewards to see information specific to your account.
  • Your membership status and balance will be on your sales receipt each time you use AutoZone Rewards during a purchase.
  • Store associates are available to answer questions on the program and can provide your status and balance in store at the parts counter.
  • You can also contact customer service at 1-800-741-9179 with any additional questions or concerns.
  • Because you provided us with your mailing and/or email address, you will receive periodic mailings and/or emails providing valuable information about the program and benefits.
I've made a purchase at AutoZone.com, can I earn a Credit for this purchase?
Yes, if you are logged in and/or provide your AutoZone Rewards ID at checkout, you can receive one Credit for every Qualifying Purchase on our AutoZone website. Please note that the Credit will be applied to your account within 48 hours once the last item on the Qualifying Purchase of $20 or more has shipped.
Am I able to exit the program at any time?
Yes, if you decide to end your membership in the program, please contact us in writing with your request and mail to AutoZone Rewards Customer Service, 123 S Front Street, Memphis, TN 38103 or send a request via email to CustomerCare@AutoZoneRewards.com. Additionally, you can contact customer service at 1-800-741-9179 with your request.
Am I able to opt-out of receiving communications from AutoZone Rewards?
If at any time you wish to no longer receive communications from AutoZone Rewards, you can manage your communication preferences by logging in to your account at www.AutoZone.com/signin. From there, your contact preferences can be managed under "My Profile". Additionally, you can contact customer service at 1-800-741-9179 with your request. Again, AutoZone will not share your information with any third party.
What can I buy with my Reward Dollars?
AutoZone Rewards may be used toward any purchase at participating AutoZone store locations or online at autozone.com, with the exception of AutoZone gift cards, Loan-A-Tool®, or battery core fees and buy online, pick up in store ("BOPUS") purchases.
Who can join AutoZone Rewards?
With the exception of Puerto Rico and the U.S. Virgin Islands, U.S. territories are not eligible to participate in the program, AutoZone commercial accounts are also ineligible for participation.
How can I redeem Rewards online?
In order to redeem your Rewards online, you must register your AutoZone Rewards account online. To do so please click here: www.AutoZone.com/create. If you are registered and logged in, upon checkout, you have the option to redeem your Reward online on the Order Summary & Payment page. If you choose to use your Reward at that time, simply select Redeem and your Reward balance will be deducted from your account and applied towards your purchase. If you choose not to use your Reward, proceed with the checkout process and your Reward balance will remain in your account.
How do I join AutoZone Rewards?
You can join AutoZone Rewards by visiting any of our participating AutoZone store locations or by going online to www.AutoZone.com/rewards
Store Shopping List
In a Hurry? Speed Up Your Visit with Shopping Lists
 
Build your shopping list on AutoZone.com and send it directly to your local store. You'll save time because you won't have to search for the parts you need at the counter - we already know what you need!
 
Talk about convenience! In addition to printing your AutoZone.com shopping list at home, you can now send your shopping list directly to the parts counter at your local AutoZone store.
 
After you've made your shopping list, click the "Send List to Store" button and your list will be waiting for you at your preferred AutoZone. All you have to do is tell the AutoZoner behind the counter that you've made an AutoZone.com shopping list, and he or she will take it from there. Plus, once you buy your parts, all of your warranty information will be registered automatically in our national warranty database.
What actually happens when I send my shopping list to a store?
What you're doing is entering your parts wishlist into AutoZone's computer database, which can then be accessed from your selected AutoZone store.
Why is it faster to send my shopping list to a store from AutoZone.com?
Because all of the information an AutoZoner needs to get your parts off the shelf is already in the computer. Plus, if you're picking up a part with a warranty, your shopping list automatically registers it for you.
How long will my shopping list be on AutoZone's store computers?
Your list will be in the computer until the end of the day.
What about after that?
Your shopping list disappears if you don't stop by an AutoZone store and make your purchase. If you still want the parts, simply re-enter the shopping list.
Can I alter my shopping list at the store?
Yes. Your shopping list is a time-saving tool, not an agreement to purchase specific items. Feel free to change anything on it.
Are my parts on hold?
No. Your AutoZone.com shopping list does not reserve your parts. Remember, it's a time-saving tool. If you want to reserve specific parts, call your neighborhood store and ask that your parts be put on hold. Or check out Buy Online and Pick Up In Store to purchase your parts online and have them ready when you get to the store
If I successfully send my list to the store, does that mean my parts are in stock?
If your parts are not available at your neighborhood store, AutoZone.com will let you know. In other words, if your shopping list is sent successfully, your parts are in stock.
Why do you want my phone number?
We use your unique phone number as your reservation number for the shopping list and as the reference number for all warranties you have on AutoZone parts.
Will you use my phone number for any other purpose?
No. We value your privacy as much as you do, and will not use your phone number for any purpose other than recording your warranty and shopping list information in our store computers. We believe carefully protected phone numbers are the safest, most accurate way to record unique warranty information. For more details on our dedication to your privacy, read our Privacy Policy. .
What do I need to take to the store to pick up the parts on my shopping list?
Nothing. Simply approach the parts counter, give the AutoZoner your phone number, and your information will appear on the screen.
Can I pay online and pick up the parts at a store?
Absolutely! We offer Buy Online and Pick Up In Store at many AutoZone locations, and we're rolling out new stores with the Pick Up In Store option all the time. To find out more about this option, read about Buy Online and Pick Up In Store
Online Shopping
Start your parts purchase in our Shopping area. If you've already signed up your vehicle, simply select the parts you want to purchase and AutoZone.com will guide you smoothly through the check-out process. All you'll need is a credit card number.
If you haven't yet signed up, you can still purchase parts. Simply begin your parts search in the catalog by entering information about your vehicle.
When can I shop?
Whenever you need a car part. AutoZone.com is open 24 hours a day, 7 days a week. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items).
Will I pay local sales tax on my AutoZone.com purchases?
Yes. Since AutoZone stores does business in 42 states, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.
What credit cards does AutoZone.com accept?
At this time, we accept Visa, MasterCard, Discover, American Express, AutoZone Gift cards (with a PIN), AutoZone Merchandise Credit cards (with a PIN) and AutoZone Loyalty Rewards. We also accept debit cards with the Visa and Master Card logos, and PayPal.
AutoZone.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards.
When is my order charged to my credit card? And when is it credited if I return the part?
While processing your order, we place a "hold" on your credit card for the amount of purchase. We do not charge your credit card until after your items have shipped. If you return an item to AutoZone.com or to any AutoZone store, we will provide a refund for that amount the day we process the return.
Some portion of your order, containing certain types of special order items, such as, items that are shipped directly from our vendor locations, will be charged on order submission. Orders with these items cannot be canceled.
Is there a maximum order size?
No. The only exception will be on occasional special offers that have a limit per order.
How do I check my order status?
Call the AutoZone Customer Care Center at (800) 288-6966. To make your request even easier, have your order number ready. You can also check your order's status by sending an email request (including your order number) to Customer Service .
What are the hours of the AutoZone Customer Care Center?
The Customer Care Center is open from 8 a.m. until 5 p.m. (CT), Monday through Friday.
Do online purchases have the same warranty as purchases made in the store?
Yes. Parts purchased at AutoZone.com have the same warranties as if they were purchased in an AutoZone store. For details, read our Warranties .
Is AutoZone.com a secure Web site?
AutoZone.com uses industry standard technology for secure online transactions and makes placing an order online at AutoZone.com at least as safe as giving your credit card number over the telephone. Read more about our security .
What's the AutoZone.com privacy policy?
AutoZone.com will only maintain information relevant to helping us identify and address customers' needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. AutoZone.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with AutoZone.com. For more details, read our Privacy Policy .
Why can't I order chemicals online?
Due to regulations and ordinances of the Environmental Protection Agency and other government agencies, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures and absorbing significant price increases.
Can I cancel my order after I've placed it?
Yes. Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from our vendor locations, cannot be canceled. Once the order has been received, you can return it either at our AutoZone stores or can be shipped back to the fulfillment center, covered under the Online Return Policy. To cancel your order, call the Customer Care Center at (800) 288-6966 and have your order number ready.
How do I return something I've purchased online?
Anything ordered at AutoZone.com can be returned to any AutoZone store. To return your purchase directly to AutoZone.com, follow the instructions on the shipping invoice or read the Online Return Policy .
Do I follow a different procedure to return a core than I do when I return a new part?
The only difference is that your core may contain flammable or hazardous fluids that you must fully remove prior to shipping. For full details on this, read our Online Return Policy .
Do I pay shipping for parts I return to AutoZone.com?
You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the AutoZone Customer Care Center and we'll arrange for your return shipping. For full details on this, read our Online Return Policy .
All purchases on this Web site are made through AutoZone.com, Inc., a wholly-owned subsidiary of AutoZone, Inc.
AutoZone Gift Cards or Merchandise Credit
Below are answers to frequently asked questions about gift cards.
What is the AutoZone Gift Card?
The AutoZone gift card is a declining-balance plastic card purchased by consumers at any one of AutoZones 4,000 plus U.S. stores and online and can be used towards the purchase of merchandise at any AutoZone store. The AutoZone gift card never expires and does not have any dormancy fees. click here to purchase an AutoZone Gift Card.
What is the AutoZone Merchandise Credit?
The AutoZone Merchandise Credit is a merchandise credit which is issued in the form of a declining-balance card and can be used to purchase merchandise at any of our 5,000 plus AutoZone stores. AutoZone Merchandise Credits cannot be purchased.
Where can I purchase AutoZone Gift Cards?
The AutoZone Gift Card is also available for purchase at any of our 5,000 plus AutoZone stores and here on AutoZone.com.
What forms of payment do you accept for purchase of AutoZone Gift Cards?
Online, we accept Visa, MasterCard, Discover and American Express. There is a limit of $200 per gift card. Other tender types are accepted for in-store purchases.
Can I buy AutoZone Gift Cards and have you send it to someone else?
We can ship your Gift Cards to anyone with a valid street address in the contiguous United States. You can include a gift message with your Gift Card purchase.
What is the shipping time?
Shipping time will depend on the delivery method you select. click here for more details about shipping.
How can I check the remaining balance on my Gift Card?
To determine the balance available on a Gift Card, click here or simply visit any of our 5,000 plus AutoZone stores and ask a cashier to check the balance for you. Also, we are able to provide Gift Card balances over the phone or online, through our E-mail and Chat Services.
Shipping
Below are answers to frequently asked questions about shipping.
How will my purchase be shipped?
AutoZone.com ships via FedEx home delivery. With FedEx, you have four shipping options. If you select standard delivery, you can expect your shipment within three to five days after your order has been processed. Standard delivery to Alaska and Hawaii is not available. Rush delivery will be delivered in two days and Express will arrive the next day. Delivery duration for freight and international is typically longer than Standard delivery and will vary based on the destination address and the carrier. Free shipping promotions do not apply to freight or international shipments.
Customer is solely responsible for payment of all charges, duties, fees and taxes on freight orders, international orders or otherwise incurred.
Depending on an item's size, weight, availability and other factors, the items in an order may be shipped as multiple shipments or may be shipped from different locations. Shipping methods for all items in an order will be the shipping options you choose at checkout. Delivery times of these items will depend on the shipping option chosen. Some portion of the order, containing special order items may be charged on order submission.
Each shipping option is priced differently. Shipments to Alaska and Hawaii will incur a $10.00 FedEx delivery fee which is included in your total charge at the time of your order. Shipping charges are based on the total weight of your order but your order may arrive in more than one box. You will only be charged one delivery price.
AutoZone.com currently ships to United States, APO/FPO/DPO and U.S. Territory addresses only. Your purchase will be processed and shipped within two business days after you place your order (3 - 5 business days if you purchased special order items). An individual item weight and the total order weight determine the shipping options that are available for shipping to a particular address.
Can I have my order shipped to an address different than the one I registered at AutoZone.com?
Yes. During the purchase process, you will be given the opportunity to enter a separate shipping address.
Can I have parts shipped to a P.O. Box?
Yes, but only through the United States Postal Services (USPS). FedEx does not deliver to P.O. boxes.
Do you ship to APO/FPO/DPO addresses?
Yes, we do ship to APO, FPO and DPO addresses via the USPS.
Can I track a package shipped to an APO address?
The USPS doesn't provide tracking information for regular mail shipments to APO addresses.
How long does it take to receive my package with an APO address?
There is a one to two business-day delay in addition to the regular USPS shipping time. U.S. shipping times to APO/FPO/DPO addresses tend to vary widely.
Do I pay shipping for parts I return to AutoZone.com?
You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the AutoZone Customer Care Center and we'll arrange for your return shipping. For full details on this, read our Online Return Policy .
Next Day Shipping
Below are answers to frequently asked questions about shipping.
What is AutoZone Next Day Delivery ("NDD")?
AutoZone.com is offering Next Day Delivery as an overnight shipping option for home delivery to eligible addresses.
How do I select Next Day Delivery to ship my order?
Select "Ship to Home" when adding an item to your cart. If the item can be shipped to the shipping address using NDD, you will see "Next Day Delivery Available." Once the items have been added to your cart, be sure to select Next Day Delivery on the checkout screen before placing the order.
When do I have to place my order to get Next Day Delivery?
Next Day cut-off times change for different parts of the country, but we have made it easy for you to track. When adding an item to your cart, you will see the NDD cut off time next to where you select NDD. The final cut-off time will appear in your cart or on the order summary page. If you select NDD after the cut-off time, we will show you the new estimated delivery date.
What can I ship using Next Day Delivery?
You can only ship items listed as NDD eligible to certain zip codes for next day delivery. If you see the "NEXT DAY DELIVERY ELIGIBLE" badge on the product's detail page, that is the best indicator. When you add an item to your cart, you will see a NEXT DAY message if the product can ship to that zip code next day. It will also display the time that you need to place the order by in order to get the item on the next day.
What if the Next Day Delivery products I order are not available?
Product availability and order time may affect our ability to meet the promised NDD time. If any of the items you ordered are not available at our warehouse, we will attempt to source the part and have it shipped to you via FedEx Standard Overnight. However, we cannot guarantee that we will be able to find the part or that it will be delivered to you by the next day due to factors beyond our control.
What if I am a ShopRunner customer?
AutoZone's NDD program is separate from ShopRunner (Free Two-Day Delivery) delivery. If you're logged in to ShopRunner, you will not be able to use AutoZone's NDD program.
What if I have a P.O. Box or APO address?
NDD is not available for P.O. Box, APO/FPO/DPO or US Territory addresses at this time.
What destinations are included in the Next Day Delivery program?
AutoZone's Next Day Delivery program is available for select zip codes on specific days. The Next Day message on an item's product page will let you know if that item is ready for NDD based on your current address. NDD availability may change based on the actual address to which the product(s) will be shipped.
How do I return a Next Day Delivery item?
Just like any other order. If you aren't satisfied with your order, bring it to your local AutoZone with your order receipt. We will refund your payment using the same method you used when placing the order (credit card, PayPal, etc.). If you do not have an AutoZone store near you, please call 1-800-AUTOZONE (1-800-288-6966) and a Customer Service representative will assist you with instructions and/or a shipping label for returning the items to AutoZone. All other AutoZone return policies will apply.
Core Charges
Below are answers to frequently asked questions about core charges.
What is a core?
When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them,replacing the faulty and/or worn components with original quality components, and restoring them to their original function.The testing and procedures are the same as the original equipment manufacturers.
How do I get the core deposit back?
Simply bring the core back to any AutoZone store along with your receipt and your core refund will be issued! You can also send your core back to AutoZone.com's Fulfillment Center along with your Product and Core Return Form (reverse side of your shipping invoice) to receive your core refund. Returning the core allows parts to be remanufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!